Policy

  1. Before entering the salon please ensure your dog has been to the toilet.
  2. If your dog has left a mess outside please don’t be embarrassed, we have the facilities to clean up.
  3. If you have specific requirement please explain these clearly before leaving the salon.
  4. When collecting your dog, please make sure everything is acceptable. If there is a discrepency please let us know within 24 hours.
  5. Our prices are based upon your dog being in good condition. There is an additional charge for dogs with matted coats as they require extra time and effort.
  6. Aggressive and difficult dogs that require extra time and staff will be subject to a price increase.
  7. We reserve the right to refuse any dog that presents a risk of injury to itself or our staff.
  8. Payment must be made on collection or delivery. We only accept cash or cheques made payable to Wuff-Cut.
  9. Owners must collect dogs at the time stated. Owners arriving late to collect their dog will be charged a sitting fee.
  10. It must be clearly understood and agreed that whilst every care and attention is given to your dog they are accepted at the owners risk. our concern is for your dogs welfare and therefore in the event of injury or illness a vet may be called and all costs in connection shall be at the owners expense. Pet insurance is always recommended. A recent contact number is always required. Under no circumstances do we accept sedated dogs.
  11. All of our equipment is sterilised and cleaned after every groom to prevent illness and disease.
  12. We require 24 hour notice for cancellation of appointments, missed appointments and appointments cancelled within 24 hours are subject to a cancellation fee. If the appointment can be filled by another client you will not be charged. Dogs arriving late may have to rebook and a cancellation fee will apply.
  13. We do not use “grooming nooses” or “drying cabinets”.